SPA ETIQUETTE

 
 

RESERVATIONS

We recommend, booking your appointment in advance.
Walk-ins are welcome but subject to availability. All spa appointments are subject to availability and require client information before service. When booking, please advise the front desk or therapist of any health conditions, allergies or injuries you have experienced that could affect your service. This is important, as we want you to have the very best experience possible.


CANCELLATION POLICY

Please honor our staff by notifying us with a minimum of 3 hours in advance if you need to cancel. A cancellation within 2 hours will result in a 50% charge of the total services booked. A “NO SHOW” will incur 100% of the total services.


CHECKING-IN

We encourage you to arrive 30 minutes before your initial scheduled appointment, especially for massage, facial or body treatments. This will allow you time to slip into a robe, fill out your massage/facial questionnaire, and relax before your services.  Arriving late for your appointment will limit the time available for your treatment thereby reducing its benefit and your enjoyment.  Unfortunately, late arrivals cannot be guaranteed an extension of scheduled treatment out of courtesy for the next scheduled clients, so please be on time.


SPECIAL CONSIDERATIONS

As the spa offers each guest a tranquil setting, we appreciate you turning off your cell phone and speaking quietly while inside our spa facility. 
Before your treatments, we suggest that you remove all jewelry and contact lenses for facial. Please make your service provider aware of any piercings, gages, or hair extensions, etc. 
In general, massage and body treatments are given while you are unclothed. You will be covered with a top sheet throughout your session. However, you may choose to wear undergarments. This is your massage and you should feel as comfortable as possible.